Terms & Conditions
1. Introduction
Welcome to IW Labs. These Terms and Conditions (“Terms”) govern your access to and use of our services, including air and water testing, and any related activities or information provided through our website or in person. By using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our services.
2. Scope of Services
IW Labs provides comprehensive testing services for air and water quality.
Our tests are performed using advanced equipment and validated methodologies to ensure the accuracy and reliability of results.
Services are provided based on the samples submitted by the client.
The interpretation of test results is the sole responsibility of the client, and IW Labs does not guarantee compliance with regulatory standards unless explicitly stated.
3. User Responsibilities
As a client, you agree to:
Provide accurate and complete information regarding the samples and testing requirements.
Follow all sampling guidelines provided by IW Labs to ensure the integrity of test results.
Ensure timely submission of samples to avoid delays or contamination.
Promptly settle payments as per the agreed terms outlined in the invoice.
Failure to meet these responsibilities may affect the accuracy of test results or lead to service interruptions.
4. Testing Limitations and Liability
While IW Labs takes all necessary measures to ensure accurate results, the following limitations apply:
Results are based solely on the samples provided; IW Labs is not responsible for errors caused by improper sampling, handling, or contamination during submission.
Testing results are for informational purposes only and should not be considered as medical, environmental, or legal advice unless explicitly stated.
IW Labs disclaims any liability for damages, including but not limited to financial losses, arising from the misuse or misinterpretation of test results.
5. Turnaround Times
IW Labs strives to deliver results within the agreed timeframe. However, delays may occur due to unforeseen circumstances, such as equipment malfunction, sample contamination, or regulatory changes. IW Labs will communicate any delays promptly and work to resolve issues efficiently.
6. Confidentiality and Data Protection
We respect your privacy and take data security seriously.
All information provided by the client, including testing results and personal/business details, is treated as confidential.
Data will not be shared with third parties without prior consent, except when required by law or regulatory bodies.
For more information, refer to our Privacy Policy.
7. Fees and Payments
Clients must pay all fees associated with the requested services as per the agreed terms outlined in the invoice.
IW Labs reserves the right to withhold test results or terminate services for overdue payments.
Additional charges may apply for expedited services, supplementary tests, or repeated analysis due to client error.
8. Intellectual Property
All intellectual property rights, including but not limited to test methodologies, reports, and materials provided by IW Labs, remain the sole property of IW Labs. Clients are prohibited from reproducing, distributing, or using these materials without prior written consent.
9. Termination of Services
IW Labs reserves the right to terminate services at its discretion, including but not limited to:
Non-compliance with these Terms and Conditions.
Submission of fraudulent or prohibited samples.
Violation of applicable laws or regulations.
Termination of services does not exempt the client from fulfilling outstanding payment obligations.
10. Indemnification
Clients agree to indemnify and hold IW Labs harmless from any claims, damages, or losses arising from:
Improper use or reliance on test results.
Non-compliance with applicable environmental or safety regulations.
Any other actions or omissions by the client.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of [Your Country/Region]. In the event of a dispute:
Both parties agree to attempt resolution through mutual discussions.
If unresolved, disputes will be settled through arbitration or mediation in accordance with local legal requirements.
12. Amendments to Terms and Conditions
IW Labs reserves the right to amend these Terms and Conditions at any time. Clients will be notified of significant changes via email or through our website. Continued use of our services after such changes constitutes acceptance of the revised Terms.
13. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Email: [email protected]
Phone: +94 77 449 7218
Address: No. 79, 5th Lane,Diyawanna Gardens,Pelawatte, Sri Lanka.
